ScoresPulseReplace Delighted.
Add an agent that actually reads.
Pulse Agent reads every NPS comment your customers write, scores every contact, and drafts your next move. Your full Delighted history, imported in five minutes. $29/mo, not $300.
No spam. One email when we launch.
—days
until Delighted sunsets
$300+/mo
saved vs Qualtrics
5min
to import 3 years of history
1agent
reading every comment
Pulse Agent
Most NPS tools count responses.
ScoresPulse reads them.
Pulse Agent ingests every comment your customers write, extracts the themes underneath, scores each contact from unstructured text, and drafts what your team should do next — with the quotes attached as evidence.
Reading comments
26 responses · last 7 days
Themes extracted
- Pricing concerns↑12 · 94%
- Onboarding friction7 · 88%
- Mobile reliability4 · 76%
- Slow support3 · 71%
Memory updated 2 minutes ago
Ask the workspace
@pulse what did detractors say about pricing this week?
12 contacts mentioned pricing. 8 specifically referenced the Q1 increase. 4 are at-risk renewals over $10K ARR.
"The 30% jump came out of nowhere — we're evaluating Survicate."
— sarah@acme.co · NPS 2
Actions this week
4Drafted 8 outreach emails
12mPersonalized to pricing-concerned detractors · ready to review
Opened Linear MOB-247
1hMobile reliability theme · 4 mentions · 2 promoter accounts
Updated contact health · Acme Co
3hPromoter → Detractor · 2 negative comments · $14.4K ARR
Posted weekly digest to #cs-leadership
6h3 themes · 5 at-risk accounts · 12 detractor comments
Reads every comment
Not keyword tagging. Pulse Agent understands sentiment, intent, and the specific concern behind each response — at the word level.
Answers in plain English
Ask "what did detractors say about pricing this week?" in Slack. Get a real answer with cited quotes and the affected accounts.
Drafts the next move
Outreach emails, Linear tickets, weekly digests. Pulse Agent doesn't just surface what's wrong — it proposes what to do, ready for you to approve.
One-click Delighted import.
Drop in your Delighted CSV. We rebuild your contacts, responses, comments, and timestamps exactly as they were — so your NPS trend line doesn't reset on day one.
- Full historical continuity, not a fresh start
- Contacts, scores, comments, and dates preserved
- Runs in five minutes, no consultant required
delighted-export-2023-2026.csv
4.2 MB · 12,847 responses
Restored 12,847 responses across 3 years and 2 months.
NPS history
41 → 58
NPS, CSAT, CES. Nothing else.
Email surveys with signed, single-use links. Responses come back HMAC-verified, then land in the same dashboard your old Delighted scores live in.
- NPS, CSAT, and CES out of the box
- HMAC-verified responses, no spoofing
- Trend charts that include your imported history
Active surveys
3Q2 NPS
Sent to 1,204·38% response
Onboarding CSAT
Sent to 312·64% response
Post-support CES
Sent to 88·71% response
Catch detractors before they churn.
40–50% of detractors churn within 90 days. ScorePulse sends a Slack message and an email the moment a low score lands, so the right person can respond the same day.
- Slack alert on every detractor
- Email digest for managers
- Routes by survey, score, or tag
#cs-alerts
2 min agoScorePulse APP
New detractor — score 2 from sarah@acme.co
“Pricing changes hit us hard.”
Account value: $14,400/yr
Why teams stay
The longer it runs,
the smarter your workspace gets.
The migration gets you in. The compounding workspace memory is why you stop looking at alternatives.
Month one
It speaks your taxonomy
Pulse Agent learns what your team calls things — "onboarding friction," not just "onboarding." Themes match your language, not a generic library.
Month three
It knows your detractor pattern
Every contact health change feeds a workspace memory. By Q2 it's spotting at-risk accounts from comment tone before the NPS number moves.
Month six
It's the institutional memory
New CS hires read what Pulse Agent has written about every account instead of digging through old surveys. Three years of context, surfaced in seconds.
Honest comparison
We aren't trying to be everything.
We're the escape hatch for Delighted teams who want to keep their data and stay sane.
Don't lose three years
of feedback.
Join the waitlist. We'll email you the day import opens.
One email. No marketing sequence.